Returns & Refunds Policy

Returning an unwanted product

As long as an item is being returned within the Country of Georgia and still in its original condition, we accept returns subject to the rules below, which includes rules around fair use. Returns from other countries are not accepted.

Returning from within Georgia 

If you return an item requesting a refund within “10 days” of the item being delivered to you or available for collection, we’ll give you a full refund of the purchased product by way of the original payment method. Please note that Glamador LLC doesn’t cover posting/delivery fees of returned products unless your entire order was faulty or incorrect.

For returning your product, please contact our Customer Care for requesting a “Return Label”, fill it out and attach to the product and send it to the address indicated on the Return Label. Since posting and delivery fees of returned products belong to the customer, you can use any courier company for sending the product back to us.

Items that are not returned within “10 days” after delivery, cannot be accepted back or refunded. If you try to make a return after 10 days, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

For all returns meeting our Return&Refunds Policy, we aim to refund you within 14 days of receiving the returned item.

Original Condition

It’s acceptable to try an item on,  like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached.

Responsibility

Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged or lost on the way.

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

Fair use

If we notice an unusual pattern of returns activity that doesn’t reflect a normal pattern (e.g. excessive orders and returns traffic from a single user or area), we might have to deactivate the account(s) and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.

If your account has been deactivated and you need to make a valid return, contact Customer Care. They’ll give you a returns label although you’ll be responsible for the cost of returning the goods to us.

Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

PRODUCT EXCHANGES

We don’t offer exchanges. If you would like a different size or color, or a different product, please return your unwanted item and place a new order.